Frequently Asked Questions
Below we have tried to answer as many of your questions as possible. If you do not see the answer to your question anywhere, contact our program staff by phone at 717-896-3441 or send us an email at firstname.lastname@example.org. We look forward to seeing you this summer!
Safety & Medical
Q. Will my child be safe at Camp Hebron?
A. Camp Hebron is a controlled environment in which all guests are required to register. Staff are carefully screened and appropriate background checks are conducted. Summer staff go through intensive training which includes how to care for and counsel children of all ages, and are never permitted to be alone with a child. Staff in skilled positions such as lifeguard or wrangler are required to have standard certifications.
Q. What if my child has special medical needs?
A. Our summer staff includes certified First Aid Consultants (FACs), available 24 hours a day during summer camp sessions. FACs review all health forms in advance and meet with parents during check-in to review your child’s needs and health history.
Drop-Off & Pick-Up
Q: What time do I drop my camper off?
A: Camper Check-in on Sundays is between 2:30pm – 3:45pm.
Q: Can I drop my camper off earlier than 2:30pm on Sunday?
A: Sorry, no. Registration doors will be shut until 2:30pm as our staff are not ready to receive campers early.
Q: What if I need to pick up my camper during the week for an appointment/game/etc.?
A: We believe the best way for a camper to experience the full benefits of camp is to be fully present at camp. If at all possible please change appointments to a different week, inform the coach your child will be absent, etc. If there is no way around the conflict, submit the “Signed Camper Release Form” to the Program Director (email@example.com).
Q: What time do I pick my camper up Friday?
A: Each camp week ends with a Closing Program Friday evening, starting at either 6pm, 6:15pm, or 6:30pm. Please consult your child’s specific camper letter for the exact time and location.
Q: What is the typical amount of money people put on their camper’s store card?
A: For just a few snacks at the pool’s Snack Shack $3-$7 is sufficient. The Snack Shack is visited approximately 1-3 times each week. If campers want to purchase a t-shirt, sweatshirt or other Camp Hebron memorabilia, $15-$30 would be appropriate. Here’s a sneak peak at our Gift Shop.
Q: What happens to leftover Store Account Money?
A: Any remaining store card amount will be automatically donated to Camp Hebron the Saturday after their week is over, unless you’ve elected to have that money refunded to your account. To have your store card money refunded, please, email the Program Director (firstname.lastname@example.org) with the title “Store Card Refund.”
Q. Can i check my camper’s store card balance throughout the week?
A: You won’t be able to log on to your account and check your camper’s store card balance. However, an account balance email will be sent to you on Tuesday and Thursday of your camper’s week with their updated balance.
Q. How do I add money to the store card?
A: The easiest way to add money to your store card is during the initial registration phase. Select your camp session, scroll down and select the amount you’d like to add. You may select more than one option to increase the amount you’d like to add to the account. After you’ve registered, you may return to your account and edit your initial registration to add money to the store card; however, you may not edit the amount previously selected.
Preparing for Camp
Q. Is there a packing list?
A. We will send you a pre-arrival letter via email 6 weeks prior to the start date of your camp which includes a specific packing list for your camper's week of camp. Here is a generic packing list that may be helpful:
Sleeping Bag & Pillow
Small Backpack or Cinch Sac
Towel for the Pool & a Towel for Shower
Toiletries (toothbrush, toothpaste, soap, shampoo, deoderant, eyeware, etc.)
Flashlight or headlamp with extra batteries
Water Bottle (please put your camper's name on it)
Swim Suit (Girls: No bikinis; Boys: No speedos)
1-2 Pairs of Long Pants (need for horseback ride)
Sneakers (Flip Flops & Croc only permitted for the pool)
Shower/Water Shoes (ex: flip flops, water shoes for pool, shower, creek stomps)
Bible, Notebook/Journal, Pencil or Pen
2 Large, Heavy Duty Garbage Bags Labeled with Camper Name (for dirty clothes & end of week pack-up)
Cost of Camp
Q. How does payment work?
A. All prices are per person, unless otherwise noted. All camps require a non-refundable registration fee of $50 at the time of registration. The balance is due one month prior to the start date of the program, or upon registration if registering within one month of the program date. Checks or money orders can be mailed to the office, or you may pay by credit card through our account portal.
Q. What if I can’t afford the cost of camp?
A. Our rates have deliberately been kept low in order to make the camp experience available to all who wish to come. However, camperships are available for those who still have financial need. Information about campership funds can be found here.
Q: When is the balance due?
A: One month prior to the start of your child’s camp week.
Q: What is the cancellation policy?
A: Cancellations made prior to May 1 will result in loss of deposit only. For cancellations made between May 1 and June 1, 50% of payment made (less non-refundable deposit) will be refunded. After June 1, there are NO refunds, except for medical emergencies. Camp Hebron must receive prompt, written notice from a qualified physician verifying the camper’s injury or illness for the camp for which they were registered. No-shows for any camp forfeit their entire camp fee. Children that are sent home for inappropriate behavior or homesickness are not eligible for a refund.
Q: Can my child request a roommate?
A: Yes. Your child can request up to 2 roommates. Please note, if you or their friend have not added a Bunkmate Request through your online account we have no way of knowing they want to be together. Refer-a-Friend discounts do NOT double as roommate requests. To check if you have submitted any roommate requests, please login to your account and fill out the “Bunkmate & Refer-a-Friend Form.”
Q: I can’t enter the code/don’t know how to accept a roommate request, help!
A: No problem and you don’t need to do anything more. If there is a request in the system we can pull a report so you do not have to worry about accepting a request or entering a code.
Q: may my child bring a cell phone to camp?
A: No, sorry. We believe that the best way to experience camp is to be fully present, So, our staff and campers have the unique opportunity to unplug from technology while they’re at Camp Hebron. We do encourage sending your campers emails through our one-way email system. Campers will also have some “down time” each day during which they can write letters home. Please send your child with stationary and stamps so you can read about their week! Also, you can check out photos of your child’s camp week through our SmugMug account.
Q: What if my child is homesick?
A: Homesickness is a natural response to new situations and routines. Our schedules are packed with fun, age appropriate activities, which will help your child build relationships and experience new things. Often homesickness occurs during down time, meal times, and bed time. Please send your child will a favorite stuffed animal or book to bring a little bit of home to camp. Our staff are trained to comfort and counsel children who may experience homesickness. Leadership staff will check in with each cabin throughout the week and provide support for homesick campers. If a camper experiences extreme homesickness, camp staff will call home to seek parental advice.
Q. What is the food like?
A. Camp Hebron meals are delicious and the food is plentiful. Our kitchen staff prepares meals that are well balanced and appeal to kids and families. Alternatives are available for those with food allergies or strict diets. Please fill out all pertinent information on your child’s health form.
Q: How are food allergies handled?
A: We want to take care of your child, but we need advance notice to do so. Please fill out all allergy and dietary restrictions on your child’s health form. If you have specific concerns or questions, please contact the Food Service Director (Sylvia@camphebron.org) at least 2 weeks in advance of your camper’s arrival to discuss details, view the menu and figure out options.