Frequently Asked Questions
Below we have tried to answer as many of your questions as possible. If you do not see the answer to your question anywhere, contact our program staff by phone at 717-896-3441 or send us an email at email@example.com. We look forward to seeing you this summer!
Safety & Medical
Q. Will my child be safe at Camp Hebron?
A. Camp Hebron is a controlled environment in which all guests are required to register. Staff are carefully screened and appropriate background checks are conducted. Summer staff go through intensive training which includes how to care for and counsel children of all ages, and are never permitted to be alone with a child. Staff in skilled positions such as lifeguard or wrangler are required to have standard certifications.
Q. What if my child has special medical needs?
A. Our summer staff includes certified First Aid Consultants (FACs), available 24 hours a day during summer camp sessions. FACs review all health forms in advance and meet with parents during check-in to review your child’s needs and health history.
Drop-Off & Pick-Up
Q: What time do I drop my camper off?
A: Camper Check-in on Sundays is between 2:30pm – 3:45pm.
Q: Can I drop my camper off earlier than 2:30pm on Sunday?
A: Sorry, no. Registration doors will be shut until 2:30pm as our staff are not ready to receive campers early.
Q: What if I need to pick up my camper during the week for an appointment/game/etc.?
A: We believe the best way for a camper to experience the full benefits of camp is to be fully present at camp. If at all possible please change appointments to a different week, inform the coach your child will be absent, etc. If there is no way around the conflict, submit the “Signed Camper Release Form” to the Program Director (firstname.lastname@example.org).
Q: What time do I pick my camper up Friday?
A: Each camp week ends with a Closing Program Friday evening, starting at either 6pm, 6:15pm, or 6:30pm. Please consult your child’s specific Camper Letter for the exact time and location.
Q: What is the typical amount of money people put on their camper’s store card?
A: For just a few snacks at the pool’s Snack Shack (visited 1-3 times/week) $3-$7 is sufficient. If they want to purchase a t-shirt/sweatshirt or other Camp Hebron memorabilia, here’s a sneak peak at our Gift Shop. Please note campers will go visit a smaller, less-stocked Camp Store during the week but you can visit the larger Gift Shop on Sunday afternoons or Friday evenings after the Closing Program.
Q: What happens to leftover Store Account Money?
A: You selected your preference during the initial registration process. The leftover amount will automatically donate to Camp Hebron the Saturday after their week is over unless you checked “do not donate”. You can double check what you selected by logging in to your account > click View Itineraries > Click on the banner for their 2018 week of camp > click the bubble that says Store Account > Under the heading “Donate Remaining?” you can select Yes/No (the one that is grey is what is selected).
Q. How do I add money to the store card?
- Login to your Hebron account
- Click on "View Itinerary"
- Click on [Camper Name] Enrolled
- Manage Store Card & follow the prompts
- Click here for step-by-step screenshots on how to add money to a store account
Preparing for Camp
Q. Is there a packing list?
A. We will send you a pre-arrival letter via email 6 weeks prior to the start date of your camp which includes a specific packing list for your camper's week of camp. Here is a generic packing list that may be helpful:
- Sleeping Bag & Pillow
- Small Backpack or Cinch Sac
- Towel for the Pool & a Towel for Shower
- Toiletries (toothbrush, toothpaste, soap, shampoo, deoderant, eyeware care, etc.)
- Flashlight or headlamp with extra batteries
- Water Bottle (please put your camper's name on it :-)
- Insect Repellant
- Swim Suit (Girls: No bikinis; Boys: No speedos)
- Rain Jacket/Poncho
- 1-2 Pairs of Long Pants (need for horseback ride)
- Sneakers (Flip Flops & Croc only permitted for the pool)
- Shower/Water Shoes (ex: flip flops, water shoes for pool, shower, creek stomps)
- Bible, Notebook/Journal, Pencil or Pen
- 2 Large, Heavy Duty Garbage Bags Labeled with Camper Name (for dirty clothes & end of week pack-up)
Cost of Camp
Q. How does payment work?
A. All prices are per person, unless otherwise noted. All camps require a non-refundable registration fee of $50 at the time of registration. The balance is due one month prior to the start date of the program, or upon registration if registering within one month of the program date. Checks or money orders can be mailed to the office, or you may pay by credit card through our account portal.
Q. What if I can’t afford the cost of camp?
A. Our rates have deliberately been kept low in order to make the camp experience available to all who wish to come. However Camperships are available for those who still have financial need. Information about campership funds can be found here.
Q: When is the balance due?
A: One month prior to the start of your child’s camp week.
Q: Can my child request a roommate?
A: Yes. Your child can request up to 2 roommates. Please note, if you or their friend have not added a Roommate Request through your online account we have no way of knowing they want to be together. Refer-a-Friend discounts do NOT double as roommate requests. To check if you have done any roommate requests,
Please login to your account > click View Itineraries > Click on the banner for their 2018 week of camp > click the bubble that says Roommate Request. If the request is there, that’s all you need to do.
Q: I can’t enter the code/don’t know how to accept a roommate request, help!
A: No problem and you don’t need to do anything more. If there is a request in the system we can pull a report so you do not have to worry about accepting a request or entering a code.
Q: Can my child call home?
A: Not unless extreme circumstances develop. Check out the Flickr Page to see photos of the campers enjoying their week at camp.
Q: Why no cell phones at camp?
A: The best way to experience camp is to be fully present. Our staff are trained to comfort your child, help them talk through their feelings, and get help as needs arise. Our schedules are made to keep campers busy, facilitate building relationships and to experience new things. If a camper experiences extreme homesickness Camp Staff will call home to seek advice and your preferences.
Q. What is the food like?
A. Camp Hebron meals are delicious and the food is plentiful. Our kitchen staff prepares meals that are well balanced and appeal to kids and families. Alternatives are available for those with food allergies or strict diets; contact us in advance if there are special dietary needs.
Q: How are food allergies handled?
A: We want to take care of your child, but we need advance notice to do so. Please contact the Food Service Director (Sylvia@camphebron.org) at least 2 weeks in advance of your camper’s arrival to discuss details, view the menu and figure out options.